Helicopter Services from HeliWing – Terms and Conditions

There are many factors in the purchase or rental of helicopter services that you as a customer should know. Below we will give you some useful information about subjects helicopter services, which you should think about if you have plans to use helicopter services. Order, cancellation, weather modification, landing fees, attendance, landing permits, luggage, hourly rate, security, insurance, tax, withdrawal mm.etc. Remember when paying by credit card, a fee of 3.4% is added. When you order or send a request for a helicopter rental, you also accepts, confirms and acknowledge in writing the HeliWing conditions set herein. In case of disagreement on the interpretation of the terms, these general conditions has the highest overall rating, and overrides any other regulation unless otherwise specifically agreed in writing. Heliwing assumes you have read our Terms and Conditions, and the individual factors when planning or when checking prices for helicopter services:

We can arrange Heliskiing tours in many contries

Transport Conditions

Heliwing is not an independent commercial actor, but a free portal for specialist advice  and flights bookings through the automatic program of Heliticket AS. Terms and conditions are general for the trade.

Booking

Order helicopter anytime of day! You may want to book by telephone, but we must have it confirmed in writing by e-mail, or letter. Our e-mail is info@heliwing.no. The order must contain the desired departure location, destination, date and time and the name, mobile no. And address of the person paying for the trip. You are personally responsible and liable for payment. If you order on behalf of others, eg. company or organization, you are also personally jointly and individually liable for payment unless otherwise stated in writing from another payment responsible. Read more: Booking

Reservations

If you only want to make a non-binding reservation? You may want to book as a reservation without written confirmation. In this case we accept your order, but without guarantee. That is to say that if it comes to other bookings for the same period and as confirmed in writing, these prevail. However, if you  confirm your reservation in writing. Then comes your reservation first. Read more : Reservation

Payment

You can pay in many ways! Do you represent a company or an organization, we can send bill / invoice with 14 days credit. Are you a private person, we request credit card. Payment by Credit Card or PayPal (3.4% fee is applicable and added) Only exceptionally cash payment is accepted. Read More: Payment

Cancellations or Changes

Cancellation or reduction of original booking must be in writing. This is free of charge until 14 days before the agreed tour, provided it is not done agreement else. If canceled or modified telephone, it is considered valid when confirmed by customer by email. Customer has the burden of proof that cancellation or amendment has taken place. Have you ordered a mission, you can cancel or change booking until two weeks before. After this date a fee equivalent to 20% of the assignment turnover including VAT is due. NoShow of booked and confirmed flights without being able to produce documentation of the cancellation,  payment of the full amount is due plus VAT.  Moving the booking to another date, requieres the same fee. Read more: Cancellations and changes

Weather and technical conditions

Helicopter is a very versatile tool, but the forces of nature isn’t to decide over. Every mission is associated with weather modifications and subject to deferred flight for technical reasons. It can be issues like icing in the air, low clouds, high winds or poor visibility to fulfill the assignment. By cancellations of not yet commenced flights due to weather or technical conditions, the tour is scheduled by first possible opportunity when the weather permits. If not suitable,  new time for customer is issued. I document confirming a validity of payment for a similar Tour is issued. Validity is 12 months. Read more: Weather and Techical conditions

Weight of passengers and baggage

It is important for us to emphasize that it is customer’s responsibility to in writing disclose passengers names, baggage size and weight in advance. Both we and our collaborations, companies use various types of helicopters to adapt the mission for the best possible price for you. Then it is important to have all the information which may affect weight image. Read more: Weight of passengers and baggage

Prices

General helicopter prices are listed in a separate link on the main page, and is specified in NOK per hour from we start the engine until it stops after flying (rotor time). Waiting and landing fees are additional. We can also offer fixed rates for air services. See also “prices”. For all types of fixed-price offer, those under the condition that the weather permits flying in direct straight line to the destination and back. Waiting and landingfees in addition to flying rates apply. By aborted flight due to weather conditions, transport of passengers may be with alternatives transport to destination without extra charge if possible. In other respects. Compensations is not granted. Read more: Prices

Permits

Aviation is very well regulated. Helicopter Company, pilots and CAA are working closely together to ensure that rules are followed. Helicopter is one incredibly flexible and technically advanced machine that can land anywhere. In order to land one must have the landowner’s written permission. Permit from user or tenant is not sufficient. Like landing on a municipal sports field, it is not sufficient to obtain the sports club permission unless they also own the ground. In outlying areas, the landowner’s permission is not adequate. The municipality shall issue separate permit in addituion. If landing in places with greater people accumulations, the  police permission alsio required. Read more her: Permits

Insurance – Safety

Passengers and baggage is insured for NOK 10,000,000 , – . The helicopters are also insured. For flights with Sling load, the insured is under current provisions when the load is in the air. Before load is connected on the load line and after it is disconnected load line , it is the responsibility of the customer. For damage to in these circumstances it is the customer’s responsibility . Excluding is damage to fixed surroundings caused by the helicopter downwash when this is a result of helicopter operations. Terms are however that all regulations of the Authority and that all permits are in place . Aircraft and pilot are subject to strict control by the Authority. Flight safety is an overarching condition of our business. Read more: FInsurance – Safety

Flying at Night or in Darknes

For passenger flights in dark or night , requires helicopter with two engines. This is substantially more expensive and should be taken into account when costs should be calculated. The provision imposes these conditions when the sun is more than 6 degrees below the horizon . In practice , this means ca. 40 minutes after the sun has gone down. Read more: Flying at night or in darkness

Taking pictures from helicopter

It is forbidden to take aerial photographs or aerial images without permission from the authorities. This is called photo license and can be obtained from the National Security Authority, NSM. It’s a simple matter of getting permission to individual missions limited in time and scope. This can be obtained both by phone and email . Exempt from this requirement , are the passengers in scheduled charter or taxi traffic . Otherwise, it is forbidden to take pictures without this. A general license must be applied for . This takes 3-6 weeks. See also link to NSM pages about photo license:  Photo License Read more: Pictures from the air

Prices flying larger groups

Transport operations by groups of 10 people and above. For such assignments apply flat rates for up to a desired number of passengers. The price is fixed regardless of the number of passengers who actually fly and the number of aircrafts actually utilized. Price is calculated from the distance and the actual number of passengers. Read more: Pricing larger groups

Gift Certificates Conditions

A gift certificate from HeliWing is to understand as a proof of payment of a time- limited right to take delivery of a particular helicopter transport from HeliWing within 12 months from payment has been made . Gift Certificate for 1 or 2 people are flown Saturdays between 12:00 and 4:00 p.m. , and when there is a minimum of 3 people who signed up . Below is more information about the terms and conditions governing the use of giftcertificates. Read more: Gift Certificates Conditions

Interrupted/Cancelled Flights

If a flight is canceled or interupted due to technical , weather-related security or other reasons that do not make it possible to fly the planned route , HeliWing has the right to transport customers to the place that was the intention that the customer was going on alternative means of transport so far it is possible. HeliWing decide alone what way that is appropriate . Customer is responsible for paying the agreed price for the entire carriage as if it had gone normally. Is there no alternatives of transport, the customer is  credited the proportionate reduction in estimated total flying time. Read more: Interupted or cancelled flights

Waiting time on Ground

Helicopter is a very expensive transport means and is dependent on being in the air as much as possible when the weather permits. That means if you are going to hire a helicopter to a place, and wait for a while and then fly back or forward , you must expect wait time chartge. This depends on the type of helicopter and company beeing operator. Read more: Waiting time on Ground