{"id":101,"date":"2014-11-24T10:21:25","date_gmt":"2014-11-24T10:21:25","guid":{"rendered":"http:\/\/heliwing.no\/?page_id=101"},"modified":"2026-09-02T13:48:01","modified_gmt":"2026-09-02T11:48:01","slug":"betingelser","status":"publish","type":"page","link":"https:\/\/heliwing.no\/en\/home\/betingelser","title":{"rendered":"HeliWing – terms and conditions for helicopter services"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”60″ bottom_padding=”60″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Helicopter Services from HeliWing – Terms and Conditions<\/h2>\n

There are many factors in the purchase or rental of helicopter services that you as a customer should know. Below we will give you some useful information about subjects helicopter services, which you should think about if you have plans to use helicopter services. Order, cancellation, weather modification, landing fees, attendance, landing permits, luggage, hourly rate, security, insurance, tax, helicopter type,\u00a0 withdrawal etc. Remember when paying by credit card, a fee of 4% is added. When you order or send a request for a helicopter rental, you also accepts, confirms and acknowledge in writing the HeliWing conditions set herein. In case of disagreement on the interpretation of the terms, these general conditions has the highest overall superiority, and overrides any other regulation. Heliwing assumes you have read our Terms and Conditions, and the individual factors when planning or when checking prices for helicopter services:<\/p>\n[\/vc_column_text][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Transport Conditions<\/h1>\n[\/vc_column_text][vc_column_text]Heliwing is\u00a0 an independent commercial actor, and\u00a0 a free portal for specialist advice \u00a0and flights bookings .. Terms and conditions below are part of any commercial transaction with Heliwing.[\/vc_column_text]
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Booking<\/h2>\n

Order helicopter anytime of day! You may want to book by telephone, but we must have it confirmed in writing by e-mail, or letter. Our e-mail is sogn@heliwing.no. The order must contain the desired departure location, destination, date and time and the name, mobile no. And address of the person paying for the trip. You are personally responsible and liable for payment. If you order on behalf of others, eg. company or organization, you are also personally jointly and individually liable for payment unless otherwise stated in writing from another payment responsible. Read more: Booking<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Reservations<\/h2>\n

If you only want to make a non-binding reservation? You may want to book as a reservation without written confirmation. In this case we accept your order, but without guarantee. That is to say that if it comes to other bookings for the same period and as confirmed in writing, these prevail. However, if you \u00a0confirm your reservation in writing. Then comes your reservation first. For Sling load operations, separate terms apply. Read more : Reservation<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Payment<\/h2>\n

You can pay in many ways! If you represent a company or an organisation, we can send an invoice if there is a creditworthiness that we accept. The invoice MUST be paid and REGISTERED on our account before the service is delivered. If you are a private individual, we ask for payment via VIPPS or pre-paid to account.\u00a0 When ordering, you accept our terms and conditions.\u00a0 Only in exceptional cases is cash payment accepted.\u00a0 When ordering, unless otherwise agreed in writing, a non-refundable amount of 25% of the total amount plus VAT is paid. The remaining amount must be registered and paid 4 weeks before the assignment. In case of reimbursement according to terms, account details for repayment must be provided within four weeks.<\/p>\n

Read More: Payment<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Cancellations or Changes<\/h2>\n

Cancellation or reduction of original booking must be in writing. This is charged at 25% until 30 days before the agreed tour, provided it is not done agreement of else. If cancelled or modified by telephone, it is considered valid when confirmed by customer by email. Customer has the burden of proof that cancellation or amendment has taken place. Have you ordered a mission, you can cancel or change booking until four weeks before at at thecharge of 25% og the full price.\u00a0 After this date the full payment is charged for the assignment turnover plus vat is due.\u00a0 No-Show of booked and confirmed flights without being able to produce documentation of the cancellation, \u00a0payment of the full amount is due plus vat. Failure to pay within due dates is regarded as a no-show cancellation.\u00a0 Moving the booking to another date, requires the same fee unless rescheduled by Heliwing.\u00a0 If a landing site does not conform to the requirements , the booking is cancelled according to no-show\u00a0 Read more: Cancellations and changes<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Weather and technical conditions<\/h2>\n

Helicopter is a very versatile tool, but the forces of nature isn’t to decide over. Every mission is associated with weather modifications and subject to deferred flight for technical reasons. It can be issues like icing in the air, low clouds, high winds or poor visibility to fulfill the assignment. Weather imay change on short notice. The forecast the day before is significant. Conditions must be withn limits for the complete route to the destination. By cancellations of not yet commenced flights due to weather or technical conditions, the tour or flight mission is re-scheduled to the first possible opportunity<\/strong> for the helicopter operator when the weather permits. If new date and time is not suitable for the client, then 25% of the full amount is charged. It is the pilot who decides if flying is within safe weather conditions.\u00a0 \u00a0Not the customer. This is regardless of type of mission.\u00a0 \u00a0Read more: Weather and Techical conditions<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Weight of passengers and baggage<\/h2>\n

It is important for us to emphasize that it is customer’s responsibility to in writing disclose passengers names, baggage size and weight in advance. Both we and our collaborations, companies use various types of helicopters to adapt the mission for the best possible price for you. Then it is important to have all the information which may affect weight image.\u00a0Read more: Weight of passengers and baggage<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Prices<\/h2>\n

General helicopter market prices are listed in a separate link on the main page, and is specified in NOK per hour from we start the engine until it stops after flying (rotor time). Waiting and landing fees are additional. We can also offer fixed rates for air services. See also “prices”. For all types of fixed-price offer, those under the condition that the weather permits flying in direct straight line to the destination and back. Waiting and landingfees in addition to flying rates apply. By aborted flight due to weather conditions, transport of passengers may be with alternatives transport to destination without extra charge if possible. In other respects. Compensations is not granted.\u00a0 For sling operations relocation cost is per relocation. Ground crew cost is per person per day, and slings are per liftoff and obstacle free direct track between departure place and delivery place. The weight of each slingload must not exceed the capacity limitations of the helicopter as informed by Heliwing.<\/p>\n

Read more: Prices<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Permits, Landing fees and ground handling<\/h2>\n

Aviation is very well regulated. Helicopter Companies, pilots and CAA are working closely together to ensure that rules are followed. Helicopter is one incredibly flexible and technically advanced machine that can land anywhere. In order to land outside public airports, one must have the landowner’s written permission. Permit from user or tenant is not sufficient.\u00a0 It is the responsibility of the customer to obtain the permission from landowner. The helicopter operator has the\u00a0 responsibility to evaluate\u00a0 if the landing sport is operational acceptable.\u00a0 Like landing on a municipal sports field, it is not sufficient to obtain the sports club permission unless they also own the ground. In outland areas, the landowner’s permission is not adequate. The municipality shall issue a separat permission. At public airports where Ground Handling services is mandatory, the customer is responsible for all costs. Payment for ground handling where applicable,\u00a0 is by credit card.\u00a0 Read more her: Permits<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Insurance – Safety<\/h2>\n

Passengers and baggage is insured for NOK 10,000,000 , – .\u00a0The helicopters are also insured. For flights with Sling load, the insured is under current provisions when the load is in the air. Before load is connected on the load line and after it is disconnected load line , it is the responsibility of the customer. For damage to in these circumstances it is the customer’s responsibility . Excluding is damage to fixed surroundings caused by the helicopter downwash when this is a result of helicopter operations. Terms are however that all regulations of the Authority and that all permits are in place . Aircraft and pilot are subject to strict control by the Authority. Flight safety is an overarching condition of our business.\u00a0Read more: FInsurance – Safety<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Flying at Night or in Darknes<\/h2>\n

For passenger flights in dark or night , requires helicopter with two engines. This is substantially more expensive and should be taken into account when costs should be calculated. The provision imposes these conditions when the sun is more than 6 degrees below the horizon . In practice , this means ca. 40 minutes after the sun has gone down.\u00a0Read more: Flying at night or in darkness<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Banner and promotional billboards<\/h2>\n

Banner and promotional sails and banner advertising missions, consists of two separate cost elements:
\n1. Production of the banner \/ sail and shipment to departure point.
\n2. Flying the sail
\nThe service is weather dependent. If the weather is too bad to fly, the mission must be moved to another day. It is the pilot alone that determines whether the weather is sufficient to fly the mission. If within the limitations , tbe flight takes place according the client order. The mission must be in accordance with provisions of the aviation authority for banner og billboard flying.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]The route must be such that the tow can be released during any phase of the flight without the risk of damage to people and property on the ground. Operational management at the operator alone determines whether a route satisfies these requirements.Production is carried out by an external supplier. Ordered banner\/sail\/billboards that is put into production or manufactured can not be canceled. Paid sail\/banner is not refundable. Banner and sail are manufactured according to Customer specifications to the extent that is possibel. In case of deviation, sail \/ banner is produced, with the same content in the most appropriate way, so that the message becomes the same.\u00a0Heliwing is not responsible for incorrect deliveries or delays beyond their control or impact.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Taking pictures from helicopter<\/h2>\n

It is forbidden to take aerial photographs or aerial images without permission from the authorities.\u00a0This is called photo license and can be obtained from the National Security Authority, NSM.\u00a0It’s a simple matter of getting permission to individual missions limited in time and scope. This can be obtained both by phone and email . Exempt from this requirement , are the passengers in scheduled charter or taxi traffic . Otherwise, it is forbidden to take pictures without this. A general license must be applied for . This takes 3-6 weeks.\u00a0See also link to NSM pages about photo license: \u00a0Photo License<\/a>\u00a0Read more: Pictures from the air<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Prices for volume flights and day hire <\/span><\/h2>\n

Transport assignment of groups of 10 people and upwards or disposal of a helicopter full day.
\n<\/span>To have available and be able to dispose of a helicopter all day, a fixed price is paid which includes up to 3 hours of flying. If it is flown for more than 3 hours, a proportional minute price is added for what exceeds the included fixed price. If less than the three included hours are flown, this does not change the fixed price.
\nFor transport assignments of larger groups, a fixed price applies for up to a desired number of passengers. The price is fixed regardless of the number of passengers who actually fly within the number in the offer. The number of aircraft that are actually used is calculated based on distance and the actual number of passengers. All group transfers within a 100 km radius must be able to be carried out within 1 clock hour.<\/span><\/p>\n

\u00a0Read more: Pricing larger groups<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Gift Certificates Conditions<\/h2>\n

A gift certificate purchased and paid for at the web site www.helikopter.flights\u00a0 through a link from Heliwing.no, are the responsibility of Heliticket AS. HeliWing has no part in the transaction and has no obligations thereof.\u00a0 For other Gift Certificates read more: Gift Certificates Conditions<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Interrupted\/Cancelled Taxi flights and Photo\/Film flights<\/h2>\n

If a Taxi flight is cancelled or interupted due to technical, weather related, security, force majeur or other reasons that do not make it possible to complete the mission, HeliWing has the right to transport customers to the place that was the intention by alternative means of transport as far it is possible. HeliWing decide alone what way that is appropriate. For Photo\/Film flights, a new date is set.\u00a0 Customer is responsible for paying the agreed price for the entire mission as if it had gone normally. If new date\/time is unacceptable, the mission is cancelled at a fee of 25%. . Read more: Interupted or cancelled flights<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/1″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Helicopter sightseeing tours<\/strong><\/h2>\n

Our suggested\u00a0helicopter sightseeing tours<\/strong> are fixed, but the route and duration may vary. The duration is approximate and can vary both due to wind conditions, low visibility or cloud base. Please note that in certain areas flying below 1000 feet is prohibited. This is typically above congested areas, cities and national parks.<\/p>\n

If safety demands it during flight, individual points on the tour may be omitted. If a flight is abrupted after departure by conditions beyond the control of the helicopter company, there is no refund or compensation. This includes abrupted flights from helicopter base to the departure location for the tour.<\/p>\n

Prepayment is due at booking time. Balance is due and must be registered two working days before the flight.<\/p>\n

Confirmed tours can be rescheduled to another date and time by\u00a0Heliwing due to technical, weather related issues or unplanned capacity limitations by the helicopter operator. If new time and\/or date is unacceptable to client, the tour is cancelled at a fee of 25% of the total price.\u00a0 Departure location is subject to permit from the airport or landowner and may be relocated to nearest location if required.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”]

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Waiting time on Ground<\/h2>\n

Helicopter is a very expensive transport means and is dependent on being in the air as much as possible when the weather permits. That means if you are going to hire a helicopter to a place, and the helicopter waits for a while and then fly back or forward , you must expect wait time charge. The same applies if you are delayed for a confirmed flight and the helicopter has to wait for you.
\nUnless otherwise agreed upon in writing the charge is equivalent to the same general hourly rate as for flying\u00a0 for the type of helicopter. Waiting time is calculated as 1 hour for each hour started.
\nRead more: Waiting time on Ground<\/a><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” width=”1\/2″ tablet_width_inherit=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n

Photo flights<\/h2>\n

For commercial photoflights\u00a0 passengers are not allowed in open door configurations.\u00a0 The photographer must use Photo-harness.\u00a0 \u00a0Heliwing reserves the right to use photoes as promotional referance material or other purposes on their own website heliwing.no<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]","protected":false},"excerpt":{"rendered":"

[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#ffffff” scene_position=”center” text_color=”dark” text_align=”left” top_padding=”60″ bottom_padding=”60″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”2\/3″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] Helicopter Services from HeliWing…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"class_list":["post-101","page","type-page","status-publish"],"yoast_head":"\nHelicopter Services from HeliWing - Terms and Conditions<\/title>\n<meta name=\"description\" content=\"Many regulations apply on helicopter rental. 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