Booking

Order helicopter anytime of day! You may want to book by telephone, but we must have it confirmed in writing by e-mail, or letter. Our e-mail is info@heliwing.no. The order must contain the desired departure location, destination, date and time and the name, mobile no. And address of the person paying for the trip. You are personally responsible and liable for payment. If you order on behalf of others, eg. company or organization, you are also personally jointly and individually liable for payment unless otherwise stated in writing from another payment responsible. Read more: Booking

Reservations

If you only want to make a non-binding reservation? You may want to book as a reservation without written confirmation. In this case we accept your order, but without guarantee. That is to say that if it comes to other bookings for the same period and as confirmed in writing, these prevail. However, if you  confirm your reservation in writing. Then comes your reservation first. For Sling load operations, separate terms apply. Read more : Reservation

Payment

You can pay in many ways! Do you represent a company or an organization, we can send bill / invoice secured by a creditcard reserve. Are you a private person, we request credit card. (Payment by Credit Card 3.95% fee is applicable and added).  A non-refundable amount of the total sum is  applied at time of booking. The amount ranges from 10-100% of the total pluss. vat tax, and is not refundable for any reason. Complete payments are due and to be registered in our account min. 2 working days before flight

Read More: Payment

Cancellations or Changes

Cancellation or reduction of original booking must be in writing. This is free of charge until 30 days before the agreed tour, provided it is not done agreement of else. If cancelled or modified by telephone, it is considered valid when confirmed by customer by email. Customer has the burden of proof that cancellation or amendment has taken place. Have you ordered a mission, you can cancel or change booking until four weeks before. After this date a fee equivalent to 25% of the assignment turnover plus vat is due. When a cancellation is seven days or less before the flight, the full payment is due. No-Show of booked and confirmed flights without being able to produce documentation of the cancellation,  payment of the full amount is due plus vat. Failure to pay within due dates is regarded as a no-show cancellation.  Moving the booking to another date, requires the same fee unless rescheduled by Heliwing.  If a landing site does not conform to the requirements , the booking is cancelled according to no-show  Read more: Cancellations and changes

Weather and technical conditions

Helicopter is a very versatile tool, but the forces of nature isn’t to decide over. Every mission is associated with weather modifications and subject to deferred flight for technical reasons. It can be issues like icing in the air, low clouds, high winds or poor visibility to fulfill the assignment. By cancellations of not yet commenced flights due to weather or technical conditions, the tour or flight mission is re-scheduled to the first possible opportunity for the helicopter operator when the weather permits. If new date and time is not suitable for the client, then 25% of the full amount is charged. It is the pilot who decides if flying is within safe weather conditions.   Not the customer. This is regardless of type of mission.   Read more: Weather and Techical conditions

Weight of passengers and baggage

It is important for us to emphasize that it is customer’s responsibility to in writing disclose passengers names, baggage size and weight in advance. Both we and our collaborations, companies use various types of helicopters to adapt the mission for the best possible price for you. Then it is important to have all the information which may affect weight image. Read more: Weight of passengers and baggage

Prices

General helicopter market prices are listed in a separate link on the main page, and is specified in NOK per hour from we start the engine until it stops after flying (rotor time). Waiting and landing fees are additional. We can also offer fixed rates for air services. See also “prices”. For all types of fixed-price offer, those under the condition that the weather permits flying in direct straight line to the destination and back. Waiting and landingfees in addition to flying rates apply. By aborted flight due to weather conditions, transport of passengers may be with alternatives transport to destination without extra charge if possible. In other respects. Compensations is not granted.  For sling operations relocation cost is per relocation. Ground crew cost is per person per day, and slings are per liftoff and obstacle free direct track between departure place and delivery place. The weight of each slingload must not exceed the capacity limitations of the helicopter as informed by Heliwing.

Read more: Prices

Permits, Landing fees and ground handling

Aviation is very well regulated. Helicopter Companies, pilots and CAA are working closely together to ensure that rules are followed. Helicopter is one incredibly flexible and technically advanced machine that can land anywhere. In order to land outside public airports, one must have the landowner’s written permission. Permit from user or tenant is not sufficient.  It is the responsibility of the customer to obtain the permission from landowner. The helicopter operator has the  responsibility to evaluate  if the landing sport is operational acceptable.  Like landing on a municipal sports field, it is not sufficient to obtain the sports club permission unless they also own the ground. In outland areas, the landowner’s permission is not adequate. The municipality shall issue a separat permission. At public airports where Ground Handling services is mandatory, the customer is responsible for all costs. Payment for ground handling where applicable,  is by credit card.  Read more her: Permits

Insurance – Safety

Passengers and baggage is insured for NOK 10,000,000 , – . The helicopters are also insured. For flights with Sling load, the insured is under current provisions when the load is in the air. Before load is connected on the load line and after it is disconnected load line , it is the responsibility of the customer. For damage to in these circumstances it is the customer’s responsibility . Excluding is damage to fixed surroundings caused by the helicopter downwash when this is a result of helicopter operations. Terms are however that all regulations of the Authority and that all permits are in place . Aircraft and pilot are subject to strict control by the Authority. Flight safety is an overarching condition of our business. Read more: FInsurance – Safety

Flying at Night or in Darknes

For passenger flights in dark or night , requires helicopter with two engines. This is substantially more expensive and should be taken into account when costs should be calculated. The provision imposes these conditions when the sun is more than 6 degrees below the horizon . In practice , this means ca. 40 minutes after the sun has gone down. Read more: Flying at night or in darkness

Banner and promotional billboards

Banner and promotional sails and banner advertising missions, consists of two separate cost elements:
1. Production of the banner / sail and shipment to departure point.
2. Flying the sail
The service is weather dependent. If the weather is too bad to fly, the mission must be moved to another day. It is the pilot alone that determines whether the weather is sufficient to fly the mission. If within the limitations , tbe flight takes place according the client order. The mission must be in accordance with provisions of the aviation authority for banner og billboard flying.

The route must be such that the tow can be released during any phase of the flight without the risk of damage to people and property on the ground. Operational management at the operator alone determines whether a route satisfies these requirements.Production is carried out by an external supplier. Ordered banner/sail/billboards that is put into production or manufactured can not be canceled. Paid sail/banner is not refundable. Banner and sail are manufactured according to Customer specifications to the extent that is possibel. In case of deviation, sail / banner is produced, with the same content in the most appropriate way, so that the message becomes the same. Heliwing is not responsible for incorrect deliveries or delays beyond their control or impact.

Taking pictures from helicopter

It is forbidden to take aerial photographs or aerial images without permission from the authorities. This is called photo license and can be obtained from the National Security Authority, NSM. It’s a simple matter of getting permission to individual missions limited in time and scope. This can be obtained both by phone and email . Exempt from this requirement , are the passengers in scheduled charter or taxi traffic . Otherwise, it is forbidden to take pictures without this. A general license must be applied for . This takes 3-6 weeks. See also link to NSM pages about photo license:  Photo License Read more: Pictures from the air

Prices for volume flights and day hire

Transport assignment of groups of 10 people and upwards or disposal of a helicopter full day.
To have available and be able to dispose of a helicopter all day, a fixed price is paid which includes up to 3 hours of flying. If it is flown for more than 3 hours, a proportional minute price is added for what exceeds the included fixed price. If less than the three included hours are flown, this does not change the fixed price.
For transport assignments of larger groups, a fixed price applies for up to a desired number of passengers. The price is fixed regardless of the number of passengers who actually fly within the number in the offer. The number of aircraft that are actually used is calculated based on distance and the actual number of passengers. All group transfers within a 100 km radius must be able to be carried out within 1 clock hour.

 Read more: Pricing larger groups

Gift Certificates Conditions

A gift certificate purchased and paid for at the web site www.helikopter.flights  through a link from Heliwing.no, are the responsibility of Heliticket AS. HeliWing has no part in the transaction and has no obligations thereof.  For other Gift Certificates read more: Gift Certificates Conditions

Interrupted/Cancelled Taxi flights and Photo/Film flights

If a Taxi flight is cancelled or interupted due to technical, weather related, security, force majeur or other reasons that do not make it possible to complete the mission, HeliWing has the right to transport customers to the place that was the intention by alternative means of transport as far it is possible. HeliWing decide alone what way that is appropriate. For Photo/Film flights, a new date is set.  Customer is responsible for paying the agreed price for the entire mission as if it had gone normally. If new date/time is unacceptable, the mission is cancelled at a fee of 25%. . Read more: Interupted or cancelled flights